Refund policy

Last updated: October 20, 2026

1. Scope

This policy explains when and how payments for Flubyx subscriptions are refunded. Flubyx is operated by Goenlace SAC (RUC 20613495925). It complements the Terms of use and does not limit your rights under Peru's Consumer Protection Code (Law No. 29571).

2. Free trial

You can use Flubyx for free during the trial period, without a card or a charge, to check that it fits your company before paying. That is why, outside the cases in this policy, payments are not refunded for unused days.

3. First payment guarantee

If within 7 calendar days after your first charge you decide not to continue, we refund 100% of that payment and cancel the subscription. It applies once per company.

4. Annual plan

If you pay for an annual plan (including its automatic renewal), you can request a full refund within 14 calendar days after that charge. After that, cancellation takes effect at the end of the paid year and partial months are not refunded.

5. Wrong charges

If you were charged by mistake (a duplicate charge, a charge after cancelling or a platform error), we refund 100% of the wrong amount, with no deadline to request it.

6. What is not refunded

• Time already elapsed in a paid period, outside the cases above.
• The difference charged when upgrading, once the higher plan has been used.
• AI usage included in the plan that has already been used.
• Accounts suspended or closed for breaching the Terms of use.

7. Service failures

If the service is unavailable for a relevant time for reasons attributable to Flubyx, we will give you a proportional credit on your account, automatically deducted from your next charge.

8. How to request a refund

Write to us from Support in the platform or at [email protected], stating the company (account), the date and amount of the charge and the reason. We reply within 5 business days at most.

9. How and when the money arrives

• Once approved, we process the refund within 5 business days at most, to the same card used for the payment, through our payment gateway (Culqi). For security, we do not refund in cash or to other accounts or cards.
• The time until the amount shows on your statement depends on the bank that issued the card: it can usually take up to 30 calendar days. It may appear as a separate credit from the original charge.
• We refund the same amount in US dollars (USD) that was charged. Exchange-rate differences or fees charged by your bank (for example, on cards in soles) do not depend on Flubyx.
• For each refund we issue the corresponding electronic receipt (credit note) in accordance with tax regulations.

10. Complaints

If you disagree with our answer, you can file a complaint in the virtual Complaints Book (link in the footer), which we will answer within the legal deadline, or contact INDECOPI.

Contact: [email protected]