Complaints Book

Complaint form

The sequential number is assigned when you submit.

Date: Oct 17, 2026

1. Provider details

Company name: Goenlace SAC
RUC (tax ID): 20613495925
Address: Calle Dona Cecilia 119

2. Consumer details

Full name

ID type

ID number

Address

Phone

You will receive the copy of the form and our reply here.

I am under 18 (enter the details of your parent or guardian)

3. Product or service purchased

Type Product Service

Amount claimed

Optional. Use a dot or a comma for decimals.

Currency

Description of the product or service

4. Details of the claim and consumer request

Claim Disagreement related to the products or services. Complaint Disagreement not related to the products or services, or dissatisfaction with customer service.

Details

Request

Important information

The provider must reply to the claim or complaint within no more than 15 non-extendable business days.
Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
When you submit, you will immediately receive a copy of this form at the email address you provide; the reply will arrive at the same address.
Claim: disagreement related to the products or services. Complaint: disagreement not related to the products or services, or dissatisfaction with customer service.

I declare that the information provided is true and I authorize its processing to handle this form, according to the Privacy.